IRD News

Commissioner asks for patience from customers

Posted 09 July 2018

Commissioner of Inland Revenue Naomi Ferguson is asking customers to be patient and understanding during a planned strike today by PSA members.

The strike is scheduled to be from 1-3pm, and is expected to involve up to half the workforce at Inland Revenue.

Ms Ferguson says Inland Revenue’s online services will be operating as normal during the stoppage, but customers should only get in touch by phone if their need is urgent.

“We have plans in place to ensure critical work is prioritised. However it is inevitable that there will be some reduction in service levels during these stoppages, particularly on our phone lines. I apologise in advance for that.”

Agreements have been reached with the two other unions which represent staff at Inland Revenue, covering more than 1000 staff.

”We remain committed to reaching an agreement with the PSA and getting good outcomes for all our people.”

Some Inland Revenue offices may also be closed for appointments during the stoppage.